Privacy Policy

Last updated: 15 September 2026

Household Clearance Near Me respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect information when you visit our website, request a quote, contact us or use our property clearance services.

This policy applies to information collected through householdclearancenearme.com, by telephone, email, online forms and other communications connected with our services.

1. Who We Are

Household Clearance Near Me provides house clearance, probate and bereavement clearance, office and commercial clearance, end-of-tenancy clearance, man and van services, and responsible item removal across the UK.

Contact details:

Household Clearance Near Me
Runhead Forge, Station Works
Low Prudhoe Industrial Estate
Prudhoe, Northumberland
NE42 6NP
United Kingdom

Telephone: +44 7880 315824
Email: info@householdclearancenearme.com

For data protection purposes, Household Clearance Near Me is responsible for deciding how personal information submitted to us is used.

2. Information We Collect

Depending on how you contact or use our services, we may collect:

• your name;
• telephone number;
• email address;
• property or collection address;
• postcode;
• details about the clearance or removal service required;
• preferred collection or appointment dates;
• photographs you send us of rooms, furniture, waste or other items;
• messages and correspondence with us;
• quotation, booking and payment information;
• records relating to services we provide;
• website usage and technical information, where applicable; and
• any other information you choose to provide when contacting us.

Please avoid sending personal information that is not necessary for us to provide a quotation or complete the requested service.

3. How We Use Your Information

We may use your personal information to:

• respond to enquiries;
• prepare and provide quotations;
• arrange property inspections, collections and clearances;
• contact you regarding a booking or service;
• confirm addresses, dates and access arrangements;
• process payments and maintain business records;
• provide customer support;
• manage complaints or disputes;
• improve our website and services;
• protect our website and business from misuse or fraud;
• comply with legal, tax, accounting and regulatory requirements; and
• send marketing communications where we have a lawful basis to do so.

We do not sell your personal information.

4. Our Lawful Bases for Using Personal Information

Under UK data protection law, we must have a lawful reason for processing your personal information.

Depending on the circumstances, we may rely on:

Contract – where processing is necessary to provide a quotation, arrange a booking or carry out a service you have requested.

Legitimate interests – where necessary for the reasonable operation of our business, including responding to enquiries, maintaining records, improving our services, preventing fraud and protecting our legal interests.

Legal obligation – where we are required to keep or disclose information to comply with applicable laws or regulatory requirements.

Consent – where we specifically ask for your permission, for example for certain forms of direct marketing or non-essential website cookies. Where processing relies on consent, you may withdraw your consent at any time.

5. Quote and Contact Forms

When you complete a quote or contact form, we use the information you provide to respond to your enquiry, assess the work required and, where requested, provide a quotation.

Submitting an enquiry does not automatically subscribe you to marketing communications.

If we want to use your information for optional marketing that requires consent, we will ask for that permission separately.

6. Photographs and Property Information

You may send photographs to help us assess the amount and type of material requiring removal.

These photographs may show rooms, furniture, appliances, household contents or other property information.

We use these images primarily to:

• assess the work required;
• prepare an accurate quotation;
• plan staffing and vehicle requirements; and
• complete the requested service.

Please avoid including people, identification documents, financial documents or other sensitive personal information in photographs unless necessary.

We will not use customer photographs for advertising, case studies or social media without an appropriate lawful basis or permission where required.

7. Sharing Your Information

We may share personal information with trusted third parties where reasonably necessary to operate our business or provide your service.

These may include:

• website and hosting providers;
• email and communication providers;
• payment processors;
• IT and security providers;
• accountants and professional advisers;
• contractors or service partners involved in providing the requested service;
• recycling, disposal or waste-management partners where necessary; and
• government, regulatory or law-enforcement authorities where required by law.

We only share information that is reasonably necessary for the relevant purpose.

Where third parties process information on our behalf, we expect them to handle it securely and in accordance with applicable data protection requirements.

8. International Data Transfers

Some technology, hosting, analytics or communication service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate data protection safeguards are used where required by law.

9. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods may depend on:

• whether you become a customer;
• the nature of the service provided;
• legal and accounting requirements;
• contractual obligations;
• potential disputes or legal claims; and
• our legitimate business record-keeping requirements.

Information that is no longer required will be deleted, anonymised or securely disposed of where appropriate.

10. Cookies and Website Analytics

Our website may use cookies and similar technologies to operate correctly, maintain security, understand how visitors use the website and improve performance.

Some cookies are necessary for the website to function.

Where consent is legally required for analytics, advertising or other non-essential cookies, we will request your permission before using them.

You can also control or delete cookies through your browser settings.

Where available, you can change your cookie preferences through the website’s cookie settings.

11. Links to Other Websites

Our website may contain links to external websites, services or platforms.

We are not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy information before submitting personal data to them.

12. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against:

• unauthorised access;
• loss;
• misuse;
• alteration;
• disclosure; and
• destruction.

Access to personal information is limited to people or service providers who reasonably need it for legitimate business purposes.

However, no internet-based system can be guaranteed to be completely secure.

13. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights relating to your personal information.

These may include the right to:

• request access to your personal information;
• ask us to correct inaccurate or incomplete information;
• request deletion of your information in certain circumstances;
• request restriction of processing;
• object to certain uses of your information;
• request transfer of certain information;
• withdraw consent where processing is based on consent; and
• complain about how your information has been handled.

Some rights are subject to legal conditions and exemptions.

To exercise a data protection right, contact:

info@householdclearancenearme.com

We may need to confirm your identity before completing certain requests.

14. Your Right to Object

You have the right to object to certain processing of your personal information where we rely on legitimate interests.

You also have the right to object at any time to the use of your personal information for direct marketing.

If you ask us to stop using your information for direct marketing, we will stop doing so.

15. Complaints

If you have concerns about how we use your personal information, please contact us first so we can investigate the matter.

You also have the right to raise a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

16. Changes to This Privacy Policy

We may update this Privacy Policy when our services, website, technology or legal obligations change.

The latest version will be published on this page together with the date it was last updated.

17. Contact Us

For questions about this Privacy Policy or how we handle personal information, contact:

Household Clearance Near Me
Runhead Forge, Station Works
Low Prudhoe Industrial Estate
Prudhoe, Northumberland
NE42 6NP
United Kingdom

Telephone: +44 7880 315824
Email: info@householdclearancenearme.com